Right of revocation

You have the right to cancel within fourteen days without giving any reason this contract. The revocation period is fourteen days from the date on which you or a third party named by you, other than the carrier, the goods have taken physical possession of. To exercise your right of cancellation, you must contact us (HEPROS Inh Rainer Zeikau, Luisenstraße 13, 25774 Lunden, Germany, Phone:. 04882 224318, Fax: 04882 603430, Email: info@hepros.de) by means of a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform. You may use the attached model withdrawal form which is however not mandatory. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

 

Effects of withdrawal
If you withdraw from this contract, we have you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than those offered by us, and cheap delivery have), and repay immediately latest within fourteen days from the date on which the notification is received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise. In no event will you be charged fees for such repayment.

We may withhold the reimbursement until we have received the returned goods again, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or transferred. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if this value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling them. If desired, you can create a cost-effective DHL return label request from us, we set off with the repayment of your credit.


Exclusion of the right of withdrawal
The right does not apply to contracts

 

  • the supply of goods which are not prefabricated and for their manufacture an individual choice or decision by the consumer is important or which are clearly tailored to the personal needs of the consumer.

You may use the attached withdrawal form, which is not mandatory, however.

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